Will my cake be okay in the fridge overnight if I collect it the day before the event?
Of course! The cake is best eaten within 24 - 48 hours. It is best to cover the cake box in 3 layers of clingwrap before refrigeration. Please note that strong smelling food like durian should be kept separately. This keeps the cake free of fridge odours and helps any flowers stay fresh.
Bring the cake out to room temperature before serving. Keep it away from direct sunlight or flames.
How far in advance should I book my cake with you?
At least 1 month in advance. We take orders 1 year in advance.
For intricate designed cakes, ordering between 3 - 6 months in advance is best.
What is your cancellation policy?
No refund policy (depending on the situation).
Is there a chance to squeeze in a last minute order even when you are fully booked?
Subject to availability.
What's the best way to take care of my cake once I've collected it?
Keep the cake box on the floor of your car and make sure the air conditioning is on. The floor is the flattest and most stable part of the car. Try to avoid putting it on the seat, as it can cause the cake to slope during transportation. Keep your cake refrigerated as Singapore's very humid and hot. Bring to room temperature an hour before serving. Air-conditioned room is fine only if your events starts within 2 hours from collection time. Avoid direct sunlight.
Can you make a cake that uses fondant? Can you copy a design from another cake maker?
No we have a no fondant policy for all our bakes. We will use pictures given as reference only and will tweak them to create Sherramelts cakes.
Do you do deliveries to home and venues?
We are strictly self-collection for small cake orders so do make some time ahead or make arrangements amongst yourselves. Deliveries arranged will be via 3rd party. Wedding cakes will be delivered by us.
How do I know if my orders are confirmed?
Once all details are finalised, we will send you an invoice to proceed with the payment. All orders will be confirmed once payment is made.
Payment will be via bank transfer.
What methods of payment do you accept?
For all orders, you may do so via bank transfer.